Consumer Complaint Detail
FORD / CROWN VICTORIA / 1997
0 Injured
0 Death
No Fire
| Components - Details | |
|---|---|
| NHTSA Complaint Number: 002101698 | Incident Date: Oct, 20 2002 |
| Consumer's City: SAN DIEGO | Consumer's State: CA |
| Vehicle Transmission Type: | Manufacturers Name: Ford Motor Company |
| Model Name: CROWN VICTORIA | Model Year: 1997 |
| Vehicle Involved in a Crash: No | Component's Description: Engine and engine cooling:cooling system |
| Vehicle Involved in a Fire: No | Persons Injured: 0 |
| Vehicle's VIN#: 2FALP74W4VX | Date added to File: May, 25 2021 |
| Date Complaint Received: Oct, 26 2002 | Complaint Type: IVOQ |
| Incident Reported To Police: No | Purchase Date: Jul, 31 2097 |
| Was Original Owner: No | Anti-lock Brakes: Yes |
| Number of Cylinders: 0 | Date of Manufacturer: - |
| Was Vehicle Towed: - | Description of the Complaints: Driving on higway at 65 mph began to smell a burning odor, after pulling over to a safe location smoke came from under hood. when hood was opened for inspection it emitted a noxious odor and it was spraying hot engine coolant from the top of the engine. after engine cooled down coolant was added and car was driven a short distance home. vehicle was towed into the dealer expecting the repair to be covered by warranty either by the recall that is out (apparently currently only applies to police and taxis) or as listed in the owners manual for california emissions components defects. the dealer said this was not covered either way. a call to ford customer relations (edith) initiated a claim. edith said she would contact the dealer for assistance but my vehicle was not recalled. the dealer representative was recontacted and refused to offer any assistance whatsover. this issue is well established as nhtsa has the bulletins listed and there a numerous complaints documented. some people could drive their vehicle unknowingly with this defect which could result in fire or burning from escaping steam. ford motor company must reimburse me and others who have had expenses to repair their problem of a poor original design. the new part has been updated with an aluminum coolant crossover instead of plastic. dt |