Consumer Complaint Detail

PLYMOUTH / NEON / 1998

Recalls
0 Injured
Investigations
0 Death
Complaints
No Fire
Components - Details
NHTSA Complaint Number: 002102078 Incident Date: Sep, 29 2002
Consumer's City: AMHERST Consumer's State: NY
Vehicle Transmission Type: Manufacturers Name: Chrysler (FCA US, LLC)
Model Name: NEON Model Year: 1998
Vehicle Involved in a Crash: No Component's Description: Engine and engine cooling:engine:gasoline
Vehicle Involved in a Fire: No Persons Injured: 0
Vehicle's VIN#: 1P3ES47Y9WD Date added to File: May, 25 2021
Date Complaint Received: Nov, 03 2002 Complaint Type: IVOQ
Incident Reported To Police: No Purchase Date: Mar, 31 2098
Was Original Owner: Yes Anti-lock Brakes: No
Number of Cylinders: 0 Date of Manufacturer: -
Was Vehicle Towed: - Description of the Complaints: Original owner, 24286 original miles. no previous major problems. was told by dealer that problem had to do with "age" of vehicle and "dry rot". this vehicle is used on a daily basis by a 82 year old woman who still has loan payments to make on it. she has kept up with all scheduled maintenance, and feels she is being taken advantage of. checking the internet has shown numerous incedences of similar head gasket complaints on these cars, but no official recall to date that we know of. independent mechanic has stated he is aware of a change in the type of gasket used, due to chrysler's being aware of the problem. can an 82 year old senior seek satisfaction through your organization? any assistance would be greatly appreciated. dt