Consumer Complaint Detail

TOYOTA / MATRIX / 2003

Recalls
0 Injured
Investigations
0 Death
Complaints
No Fire
Components - Details
NHTSA Complaint Number: 002102713 Incident Date: Oct, 13 2002
Consumer's City: COLUMBIA Consumer's State: MD
Vehicle Transmission Type: Manufacturers Name: Toyota Motor Corporation
Model Name: MATRIX Model Year: 2003
Vehicle Involved in a Crash: No Component's Description: Steering:hydraulic power assist system
Vehicle Involved in a Fire: No Persons Injured: 0
Vehicle's VIN#: 2T1KR32E13C Date added to File: May, 25 2021
Date Complaint Received: Nov, 17 2002 Complaint Type: IVOQ
Incident Reported To Police: No Purchase Date: Aug, 31 2002
Was Original Owner: Yes Anti-lock Brakes: No
Number of Cylinders: 0 Date of Manufacturer: -
Was Vehicle Towed: - Description of the Complaints: Returned the new 2003 vehicle to carmax toyota complaining of steering wander. not only did they not fix the problem, but the vehicle was returned to me with the power steering malfunctioning and now requiring twice the effort. power assist is minimal from stop to about 50 mph. steering assist is increases as speed increases, exactly opposite of how it is supposed to work. three more visits to carmax and they refuse to acknowledge the problem. their actions are consistent with those where the maker and dealer know they have a recall problem looming and are trying to hide it. dt