Consumer Complaint Detail

SUZUKI / SUZUKI / 2002

Recalls
0 Injured
Investigations
0 Death
Complaints
No Fire
Components - Details
NHTSA Complaint Number: 002102729 Incident Date: Jul, 14 2002
Consumer's City: COLUMBUS Consumer's State: GA
Vehicle Transmission Type: Manufacturers Name: Suzuki Motor USA, LLC
Model Name: SUZUKI Model Year: 2002
Vehicle Involved in a Crash: No Component's Description: Fuel system, gasoline:fuel injection system
Vehicle Involved in a Fire: No Persons Injured: 0
Vehicle's VIN#: JS1VT53A922 Date added to File: May, 25 2021
Date Complaint Received: Nov, 18 2002 Complaint Type: IVOQ
Incident Reported To Police: No Purchase Date: Apr, 30 2002
Was Original Owner: Yes Anti-lock Brakes: No
Number of Cylinders: 0 Date of Manufacturer: -
Was Vehicle Towed: - Description of the Complaints: From new through approximately 2000 miles (when the defective part was replaced), the vehicle would stall abruptly when the throttle was applied from a stand still. this happened six times and each was at an intersection where traffic behind me could have collided with the vehicle and caused serious injury as it is a motorcycle. the selling dealership was contacted and they initially had no service bulletins regarding the possible cause. repeated attempts to get information from the manufacturer suzuki were unsuccessful. they logged the complaint with the declaration that they had no reports of such failures and suggested i contact the dealership which i had. the dealer finally got unofficial word that the throttle position sensor may be at fault. it was replaced under warranty and the problem solved. i have spoken with others with the same model motorcycle who experienced similar stalling and they were unsuccessful when they contacted the manufacturer as well. it is my concern that motorcycles are being sold that could stall unexpectedly and without warning causing a serious accident. even though my bike is fixed, i would like to see the manufacturer take responsibility instead of remaining ignorant. a recent call to their customer service number by a friend revealed they still deny any knowledge of such a problem exists, despite several owners previously reporting directly to them! dt