Consumer Complaint Detail

VOLKSWAGEN / EUROVAN / 1997

Recalls
0 Injured
Investigations
0 Death
Complaints
Yes Fire
Components - Details
NHTSA Complaint Number: 002193251 Incident Date: Dec, 07 2002
Consumer's City: WHITTIER Consumer's State: CA
Vehicle Transmission Type: AUTO Manufacturers Name: Volkswagen Group of America, Inc.
Model Name: EUROVAN Model Year: 1997
Vehicle Involved in a Crash: No Component's Description: Electrical system
Vehicle Involved in a Fire: Yes Persons Injured: 0
Vehicle's VIN#: WV2EH8704VH Date added to File: May, 25 2021
Date Complaint Received: Dec, 18 2002 Complaint Type: IVOQ
Incident Reported To Police: No Purchase Date: Dec, 07 1996
Was Original Owner: Yes Anti-lock Brakes: Yes
Number of Cylinders: 6 Date of Manufacturer: -
Was Vehicle Towed: - Description of the Complaints: My 1997 vw eurovan camper caught fire on december 8, 2002 as it was being driven on interstate 10 near redlands, ca. it was totally lost. apparently the fire started under the dash on the passenger side. vw, after inspection, denies responsibility because an after market radio was installed. the firm which installed the radio has inspected the car and reports that the fire was on the passenger side. there is good evidence of much more heat on the right side. wire insulation jackets are burned off there and not near the radio. no wires were cut during the radio installation, but rather the radio plug was connected to the vw plug. the vehicle has about 45,000 miles on it. on nov. 6, 1998, the dealer replaced the regulator motor and the window motor in the passenger door. on june 19, 2000, the dealer replaced the passenger side window motor. on july 17, 2000, the dealer found a loose wire connection when i reported that the speakers were not working since the june 19 repair.