Consumer Complaint Detail

FORD / EXCURSION / 2001

Recalls
0 Injured
Investigations
0 Death
Complaints
No Fire
Components - Details
NHTSA Complaint Number: 002206325 Incident Date: Nov, 21 2002
Consumer's City: KINGFISHER Consumer's State: OK
Vehicle Transmission Type: AUTO Manufacturers Name: Ford Motor Company
Model Name: EXCURSION Model Year: 2001
Vehicle Involved in a Crash: No Component's Description: Service brakes, hydraulic
Vehicle Involved in a Fire: No Persons Injured: 0
Vehicle's VIN#: 1FMNU43S01E Date added to File: May, 16 2021
Date Complaint Received: Mar, 25 2003 Complaint Type: IVOQ
Incident Reported To Police: No Purchase Date: Oct, 14 2001
Was Original Owner: Yes Anti-lock Brakes: Yes
Number of Cylinders: 10 Date of Manufacturer: -
Was Vehicle Towed: - Description of the Complaints: Panic stop and vehicle pulled left so hard that it almost went through the center safety barriers on interstate. pulled so hard that it felt like someone had grabbed the steering wheel and yanked it. anytime you brake hard it progressively pulls harder to the left the more you apply the brakes. also power-steering will disappear at slow speeds making it almost impossible to turn into parking lots. dealer had vehicle for over 4 weeks. the ford hot line had the dealer replace the front springs, tie rod ends, steering box, power steering pump, check alignment,try different alignment specs, balance & rotate tires, swapped calipers from side to side, put new calipers and pads on. dealer drove two other excursion's one new one & another customer's and they both did the same thing. ford hot line has admitted to dealership they know of problem but don't know what else to try. *jb