Consumer Complaint Detail

SATURN / SL / 1997

Recalls
0 Injured
Investigations
0 Death
Complaints
No Fire
Components - Details
NHTSA Complaint Number: 002213468 Incident Date: Nov, 26 2002
Consumer's City: CASTRO VALLEY Consumer's State: CA
Vehicle Transmission Type: AUTO Manufacturers Name: General Motors, LLC
Model Name: SL Model Year: 1997
Vehicle Involved in a Crash: No Component's Description: Power train:automatic transmission
Vehicle Involved in a Fire: No Persons Injured: 0
Vehicle's VIN#: 1G8ZK527XVZ Date added to File: May, 25 2021
Date Complaint Received: May, 07 2003 Complaint Type: IVOQ
Incident Reported To Police: No Purchase Date: Dec, 25 1996
Was Original Owner: Yes Anti-lock Brakes: No
Number of Cylinders: 4 Date of Manufacturer: -
Was Vehicle Towed: - Description of the Complaints: We brought our saturn into the oakland, ca dealer for a transmission diagnosis. automatic transmission has developed some leaks and clutch / gear assembly problems. initial quote from the dealer service manager for repair is $2600.00+. extended warranty expired 12/31/02, and the car is currently at the 94,904 mile mark. at the 91,328 mileage mark, the dealer performed an "87,000 mile" service, not a "90,000 mile" service. why didn't the service advisor inform my daughter that the "90,000 mile" service was due, which included a transmission service? from my perspective this appears to be a case of this dealership not training their service advisors properly to advise a customer regarding routine maintenance. the car is currently at the 94,904 mile mark, and it seems reasonable that if the dealer had performed the "90,000 mile" service when the car was at the 91,328 mileage mark and inspected the transmission these problems would have been identified and repaired while the car still under warranty. saturn has issued at least one dozen service bulletins regarding maintenance of this transmission several targeted to the specific issue of transmission leaks and repairs. does this saturn dealer have a pattern of not informing female customers about recommended maintenance? is this an issue at other saturn dealers? is this a case of gender bias since the male service advisor did not communicate the factory recommendations to a female customer? maintenance work by the saturn oakland (ca)dealer:fuel pump replaced, water pump replaced, window mechanisms replaced, drive belt replaced, idler pulley replaced, motor mounts replaced, alternator replaced, the power steering pump replaced. we don't understand how they could have inspected/diagnosed/repaired all these items and not have included the transmission maintenance at key mileage milestones. *nlm