Consumer Complaint Detail
SUZUKI / GRAND VITARA XL7 / 2002
0 Injured
0 Death
No Fire
| Components - Details | |
|---|---|
| NHTSA Complaint Number: 002222872 | Incident Date: May, 16 2002 |
| Consumer's City: SUNNYVALE | Consumer's State: CA |
| Vehicle Transmission Type: AUTO | Manufacturers Name: Suzuki Motor USA, LLC |
| Model Name: GRAND VITARA XL7 | Model Year: 2002 |
| Vehicle Involved in a Crash: No | Component's Description: Tires |
| Vehicle Involved in a Fire: No | Persons Injured: 0 |
| Vehicle's VIN#: JS3TX92V824 | Date added to File: May, 25 2021 |
| Date Complaint Received: Jul, 10 2003 | Complaint Type: IVOQ |
| Incident Reported To Police: No | Purchase Date: Feb, 22 2002 |
| Was Original Owner: Yes | Anti-lock Brakes: Yes |
| Number of Cylinders: 6 | Date of Manufacturer: - |
| Was Vehicle Towed: - | Description of the Complaints: I purchased a vehicle in feb. 2002 from corporate motors dba suzuki of hayward ca. through addison avenue credit union held at hp corporate in palo alto, ca. on may 17th 2002 my new suzuki xl7-4wd blew a head gasket @ 4,057 miles. it was towed to the san jose bob lewis suzuki dealer. would not provide a curtsey loaner and due to parts not in stock it took three weeks before i received my xl7 back.on may 15th 2003, i took it in for a maintenance inspection at sunnyvale foreign car service. at this time the mileage was 17,956. all went well, but was strongly recommended that i get all new tires soon, tires worn.on july 2nd the check engine soon light came on. i took it back to sunnyvale foreign car service, and they did a diagnostic check. the reading stated a problem with the engine coolant. the mechanic stated that the valve head will need to be replaced, and that i should take it back to the dealer since it is still under warranty.monday july 7th 2003, took it to corporate motors dba suzuki of hayward. prior before taking, i checked on recalls and complaints @ www.nhtsa.dot.gov on suzuki grand vitara xl7. printed out listing and gave a copy to the customer service department. also no curtsey loaner was provided.windshield recall/suspension/tires and steering/engine and engine cooling.thursday july 10, 2003 spoke with victor flores; he informed me that they were going to replace both head gaskets. the work done from san jose bob lewis on the blown head gasket on may 17th 2002 did not use the new replacement parts. the tires were worn but not able to replace them. no mention on windshield recall. *ak |