Consumer Complaint Detail
FORD / EXPLORER SPORT / 1998
0 Injured
0 Death
No Fire
| Components - Details | |
|---|---|
| NHTSA Complaint Number: 002228985 | Incident Date: Sep, 15 2002 |
| Consumer's City: CHULA VISTA | Consumer's State: CA |
| Vehicle Transmission Type: AUTO | Manufacturers Name: Ford Motor Company |
| Model Name: EXPLORER SPORT | Model Year: 1998 |
| Vehicle Involved in a Crash: No | Component's Description: Engine and engine cooling:engine |
| Vehicle Involved in a Fire: No | Persons Injured: 0 |
| Vehicle's VIN#: 1FMYU22E1WU | Date added to File: May, 16 2021 |
| Date Complaint Received: Aug, 08 2003 | Complaint Type: IVOQ |
| Incident Reported To Police: No | Purchase Date: Jun, 26 1998 |
| Was Original Owner: Yes | Anti-lock Brakes: Yes |
| Number of Cylinders: 6 | Date of Manufacturer: - |
| Was Vehicle Towed: - | Description of the Complaints: All 1998 v-6 explorer engines (not sure if other models are involved) have a problem with carbon buildup. my 1998 exloroer sport was diagnosed with this problem at 43,694 miles (engine performance was affected). the dealer charged me $388 for the decarbonization process. this will be a recurring problem. i wrote to ford with my complaint and requested reimbursement. received telephone call telling me i had to resolve with the dealer. dealer would not assume responsibility. i wrote back to ford telling them i had gone to the dealer and felt this was ford's problem to resolve. this is clearly a manufacturing problem, which customers should not have to pay for. ford needs to take responsibility and provide the service at no cost to customers. *ak |