| Components - Details | |
|---|---|
| NHTSA Complaint Number: 002245047 | Incident Date: Jul, 28 2002 |
| Consumer's City: CASTANA | Consumer's State: IA |
| Vehicle Transmission Type: AUTO | Manufacturers Name: General Motors, LLC |
| Model Name: ASTRO | Model Year: 1996 |
| Vehicle Involved in a Crash: No | Component's Description: Suspension:front:springs:torsion bar |
| Vehicle Involved in a Fire: No | Persons Injured: 0 |
| Vehicle's VIN#: 1GNEL19W6TB | Date added to File: May, 25 2021 |
| Date Complaint Received: Nov, 10 2003 | Complaint Type: IVOQ |
| Incident Reported To Police: No | Purchase Date: Apr, 06 2001 |
| Was Original Owner: No | Anti-lock Brakes: Yes |
| Number of Cylinders: 6 | Date of Manufacturer: - |
| Was Vehicle Towed: - | Description of the Complaints: My wife went to move our 1996 chevrolet astro van and when she backed up the right front tire was rubbing on the wheel well. upon further investigation it was determined that one of the torsion bars broke. *ak when i called my local dealer i found the parts were readily available but i would have to replace both sides because they had been "updated". the parts alone were over $500.00. when i removed the old torsion bars i found out what had caused it to break, the receiver tube that the end of the bar went into had filled with dirt and road crude causing the bar to rust and eventully break. this occured four days before we were leaving on a 2500 mile trip. if this had occured when we were going down the interstate at 75mph or in the mountains while on vacation it could have been diasaterous. my last complaint is that i was required to replace both torsion bars because the new one would not match the old. you should not have to replace something that is not broken and if they do require you to do so the manufacturer is admitting there is a problem with the old design. i checked in your records and found that the astro and safari vans built from 1992-1996 had almost 200 cases of these torsion bars breaking and a complaint being filed. who knows how many other ones have broken and gone unreported.the 1997 models did not seem to have a problem because they came out with the updated parts. |
