Consumer Complaint Detail

ACURA / TL / 2003

Recalls
0 Injured
Investigations
0 Death
Complaints
No Fire
Components - Details
NHTSA Complaint Number: 002252057 Incident Date: Dec, 01 2002
Consumer's City: WATERVLIET Consumer's State: NY
Vehicle Transmission Type: AUTO Manufacturers Name: Honda (American Honda Motor Co.)
Model Name: TL Model Year: 2003
Vehicle Involved in a Crash: No Component's Description: Power train:automatic transmission
Vehicle Involved in a Fire: No Persons Injured: 0
Vehicle's VIN#: 19UUA56993A Date added to File: May, 25 2021
Date Complaint Received: Jan, 02 2004 Complaint Type: IVOQ
Incident Reported To Police: No Purchase Date: Apr, 07 2002
Was Original Owner: Yes Anti-lock Brakes: Yes
Number of Cylinders: 6 Date of Manufacturer: -
Was Vehicle Towed: - Description of the Complaints: I leased an 03 acura tl-type s in 4/02. this vehicle is unsafe and the manufacturer is either unable or unwilling to correct the problem. he transmission began slipping, shuddering and bucking at 15k miles. the rpms would also rev without pressing the gas pedal . i brought the car in on 12/2/02, and the dealer reported that there were "no codes" and that the "problem could not be duplicated." at nearly 22k miles, the problem evolved into a high-pitched whining noise. on 4/16/03, dealer said the transmission needed to be replaced. at first the new transmission seemed to perform better, but differently and somewhat more slowly. at about 26,000 miles the shuddering and bucking at various speeds returned. i took it back to dealer on 7/21/03, and again they said "no codes" and the "problem could not be duplicated," precisely as had been indicated before the first transmission was replaced. they did flush the transmission fluid. on 10/22/03 during a roadtest with dealer's service department, the transmission did in fact exhibit the behavior i have been documenting. after the computer revealed no codes, the vehicles egr ports were cleaned and dealer believed that would fix the problem. however, the problem continued. i have taken the car back on a half dozen occasions and each time am told they can't duplicate the problem. acura corporate management admits there is a problem with the transmissions and replacement transmissions have also failed. they are not sure why. they insist if there are "no codes" or if dealer cannot readily duplicate there is not a problem. i am unwilling to wait for a complete failure which can result in the transmission locking up at highway speeds and lead to an accident. i began at the end of november documenting the dates, times and speeds at which the transmission malfunctions and can provide this data. it is inconsistent and it is very difficult to duplicate, but that does not mean it is not a problem. *ak