Consumer Complaint Detail
VOLKSWAGEN / EUROVAN / 1999
0 Injured
0 Death
No Fire
| Components - Details | |
|---|---|
| NHTSA Complaint Number: 002263097 | Incident Date: Sep, 16 2002 |
| Consumer's City: | Consumer's State: OR |
| Vehicle Transmission Type: AUTO | Manufacturers Name: Volkswagen Group of America, Inc. |
| Model Name: EUROVAN | Model Year: 1999 |
| Vehicle Involved in a Crash: No | Component's Description: Power train:automatic transmission |
| Vehicle Involved in a Fire: No | Persons Injured: 0 |
| Vehicle's VIN#: WV2EH2704XH | Date added to File: May, 25 2021 |
| Date Complaint Received: Mar, 03 2004 | Complaint Type: IVOQ |
| Incident Reported To Police: No | Purchase Date: Aug, 22 2002 |
| Was Original Owner: No | Anti-lock Brakes: Yes |
| Number of Cylinders: 6 | Date of Manufacturer: - |
| Was Vehicle Towed: - | Description of the Complaints: 1999 vw eurovan camper transmission problem. the transmission has up to 5 seconds or more delay once in drive before the transmission engages & very hard downshifts from 4th gear to 3rd (automatic). of note were the delays & hoops that the dealer forced me through. had to pay hundreds of dollars for transmission service & a number of trips before they said they could pursue any warranty. note - had taken car to a vw transmission company that rebuilds transmissions for vw across the nation. he drove the car & wouldn't service it because he said there was definitely a transmission problem including 1st to 2nd up-shifting as well. vw service didn't help or care about transmission dealer's input. i forced dealer to escalate it to regional level that took more than 3 months to get any answer (with my nagging & checking a number of time). his decision was the long delay from park to drive was normal. many more weeks later i had no answer to my original service complaint on the down-shift problem. when my warranty was almost up, i contacted vw america who said they had to respect dealers decision, and maybe see another dealer. we only have one dealer & the closest other dealership is 3.5 hours away over a mountain pass. i then purchased $700 worth of extended warranty (2 years or 24,000 miles approx. dec 2002) via a separate company with some hassles. the service manager, after i signed the paperwork, indicated that i should bring in the car in a few months (winking) & they'll see what they can do for me. of course, i will never use this dealership to service my car. the question is, who is forcing them to ignore warranty & potentially dangerous service work in the apparent pursued of bottom line profit? the dealer is carrera motors of bend, oregon. phone 541-382-1711. i have another year or 17,000 miles left on the warranty. i now have approximately 57,000 miles on the odometer. let me know if there are similar situations out there. thanks. |