Consumer Complaint Detail

FORD / EXCURSION / 2003

Recalls
0 Injured
Investigations
0 Death
Complaints
No Fire
Components - Details
NHTSA Complaint Number: 002264947 Incident Date: Nov, 06 2002
Consumer's City: PORT REPUBLIC Consumer's State: MD
Vehicle Transmission Type: AUTO Manufacturers Name: Ford Motor Company
Model Name: EXCURSION Model Year: 2003
Vehicle Involved in a Crash: No Component's Description: Suspension
Vehicle Involved in a Fire: No Persons Injured: 0
Vehicle's VIN#: 1FMNU40L13E Date added to File: May, 25 2021
Date Complaint Received: Mar, 09 2004 Complaint Type: IVOQ
Incident Reported To Police: No Purchase Date: Sep, 29 2002
Was Original Owner: No Anti-lock Brakes: Yes
Number of Cylinders: 8 Date of Manufacturer: -
Was Vehicle Towed: - Description of the Complaints: 2003 ford excursion lost control under normal highway driving conditions swerving into both left and right lanes barely missing other vehicles. i returned vehicle to dealership with complaint. they had no explanation or solution. i contacted ford and was told it was up to the dealership to rectify problem. i was not willing to wait and see if it would happen again considering the safety of my family. we were left with no option from the dealership other than to trade vehicle in with great financial loss. they would not consider a buy-back under circumstances. i have copies of letter of complaint and surveys ford sent to me. i got no further response from ford. in light of the recent firestone recall regarding excursions i feel validated in my complaint and would like financial compensation. we acted hastily out of fear and lost a large amount of money in the "trade-in".*ak