Consumer Complaint Detail

FORD / EXPLORER / 1997

Recalls
0 Injured
Investigations
0 Death
Complaints
No Fire
Components - Details
NHTSA Complaint Number: 002266013 Incident Date: Aug, 29 2002
Consumer's City: TUCSON Consumer's State: AZ
Vehicle Transmission Type: AUTO Manufacturers Name: Ford Motor Company
Model Name: EXPLORER Model Year: 1997
Vehicle Involved in a Crash: No Component's Description: Engine and engine cooling:exhaust system:emission control:gas recirculation valve (egr valve)
Vehicle Involved in a Fire: No Persons Injured: 0
Vehicle's VIN#: 1FMDU35P6VU Date added to File: May, 25 2021
Date Complaint Received: Mar, 19 2004 Complaint Type: IVOQ
Incident Reported To Police: No Purchase Date: Feb, 12 1999
Was Original Owner: No Anti-lock Brakes: Yes
Number of Cylinders: 8 Date of Manufacturer: -
Was Vehicle Towed: - Description of the Complaints: Egr valve failed at cost of over $250. this is part of the emissions system and is covered by an extended warranty. i requested warranty status for this part from ford motor co. customer relations center in letter of 7/17/03 with 76,172 miles on vehicle. initial "check engine light" for this failure was at about 66,000 on 8/30/02. ford did not answer my inquiry, instead referring me to their customer service reps in india, against my wishes. *jb