Consumer Complaint Detail

LEXUS / SC430 / 2002

Recalls
0 Injured
Investigations
0 Death
Complaints
No Fire
Components - Details
NHTSA Complaint Number: 002267143 Incident Date: Apr, 19 2002
Consumer's City: BELLEVUE Consumer's State: WA
Vehicle Transmission Type: AUTO Manufacturers Name: Toyota Motor Corporation
Model Name: SC430 Model Year: 2002
Vehicle Involved in a Crash: No Component's Description: Engine and engine cooling:exhaust system:emission control:catalytic convertor
Vehicle Involved in a Fire: No Persons Injured: 0
Vehicle's VIN#: JTHFN48Y320 Date added to File: May, 25 2021
Date Complaint Received: Mar, 21 2004 Complaint Type: IVOQ
Incident Reported To Police: No Purchase Date: Apr, 19 2002
Was Original Owner: No Anti-lock Brakes: Yes
Number of Cylinders: 8 Date of Manufacturer: -
Was Vehicle Towed: - Description of the Complaints: My sc430 has had a strong sulfur smell from the exhaust system (after medium to heavy acceleration) since it was new. when i first mentioned it to the service department they told me i needed to put a few thousand miles on it and it should go away. i gave it several thousand miles and it didn't help. they then checked it out and told me they couldn't find a problem and referred me to a service bulletin that said i should try a different brand of fuel. i tried every brand of fuel sold in my area (chevron, union 76, shell, mobile, texaco, arco, astro, etc.) and none of them made any difference. my dealership then ran extensive tests on my vehicle and said it was performing normally. i'm embarrassed to have anyone ride in my car. i requested lexus buy it back at kelly blue book price and they said because it was operating normally they wouldn't do anything for me. they should tell potential buyers that they won't be able to drive with the top down unless they don't plan to accellerate to freeway speed or pass anyone.*ak