Consumer Complaint Detail

TOYOTA / MATRIX / 2003

Recalls
0 Injured
Investigations
0 Death
Complaints
No Fire
Components - Details
NHTSA Complaint Number: 002275991 Incident Date: Oct, 14 2002
Consumer's City: COLUMBIA Consumer's State: MD
Vehicle Transmission Type: AUTO Manufacturers Name: Toyota Motor Corporation
Model Name: MATRIX Model Year: 2003
Vehicle Involved in a Crash: No Component's Description: Steering
Vehicle Involved in a Fire: No Persons Injured: 0
Vehicle's VIN#: 2T1KR32E13C Date added to File: May, 25 2021
Date Complaint Received: Jan, 14 2004 Complaint Type: CAG
Incident Reported To Police: No Purchase Date: -
Was Original Owner: No Anti-lock Brakes: No
Number of Cylinders: 0 Date of Manufacturer: -
Was Vehicle Towed: - Description of the Complaints: After purchase, complained of "steering wander." not only did the dealer carmax toyota not fix the problem, but returned the car with the power steering malfunctioning. after several more trips to the dealer, they finally replaced the steering rack admitting problems with some units. upon being informed that this made no difference, and without further retesting, carmax and toyota refuse to perform any more attempts at fixing either problem. so now i'm filing under maryland's lemon law because i'm stuck with a wandering car without full power steering. in addition, i had carmax change the oil at 300 miles. subsequently, i changed the oil at 400 miles and was surprised to see that it was black as coal indicating piston blowby. i just changed the oil at 3000 miles and the oil is a black as coal, as if the engine had closer to 90,ooo miles on it.