Consumer Complaint Detail

GMC / SIERRA / 2002

Recalls
0 Injured
Investigations
0 Death
Complaints
No Fire
Components - Details
NHTSA Complaint Number: 003011638 Incident Date: Dec, 04 2003
Consumer's City: AMESBURY Consumer's State: MA
Vehicle Transmission Type: AUTO Manufacturers Name: General Motors, LLC
Model Name: SIERRA Model Year: 2002
Vehicle Involved in a Crash: No Component's Description: Parking brake
Vehicle Involved in a Fire: No Persons Injured: 0
Vehicle's VIN#: 2GTEC19T921 Date added to File: May, 23 2021
Date Complaint Received: Mar, 17 2005 Complaint Type: IVOQ
Incident Reported To Police: No Purchase Date: Oct, 31 2001
Was Original Owner: Yes Anti-lock Brakes: Yes
Number of Cylinders: 8 Date of Manufacturer: -
Was Vehicle Towed: - Description of the Complaints: I brought my truck to my dealer because the parking brake would not hold. i had 30,000 miles on the truck and had owned it for 25 months. the dealer gave me a receipt showing they had adjusted the brake and replaced the calipers & rotors. 12 months later i tested the parking brake and it would not hold. i called the dealer and was informed that they made a mistake on my receipt - they never replaced any parts, they only cleaned the parking brake. i found out there was a technical service bulletin in place (02-05-26-001) when i originally brought the truck in under warranty but the dealership did not repair my truck according to the tsb. there is also an open nhtsa investigation (ea04011) on this matter. i think the dealer should fix the problem at their cost. *ak