Consumer Complaint Detail

CHEVROLET / ASTRO / 1998

Recalls
0 Injured
Investigations
0 Death
Complaints
No Fire
Components - Details
NHTSA Complaint Number: 003028330 Incident Date: Jun, 30 2003
Consumer's City: DELAWARE Consumer's State: OH
Vehicle Transmission Type: AUTO Manufacturers Name: General Motors, LLC
Model Name: ASTRO Model Year: 1998
Vehicle Involved in a Crash: No Component's Description: Visibility:windshield wiper/washer:motor
Vehicle Involved in a Fire: No Persons Injured: 0
Vehicle's VIN#: 1GNDM19W1WB Date added to File: May, 23 2021
Date Complaint Received: Jul, 11 2005 Complaint Type: EVOQ
Incident Reported To Police: No Purchase Date: Jul, 02 2001
Was Original Owner: No Anti-lock Brakes: Yes
Number of Cylinders: 6 Date of Manufacturer: -
Was Vehicle Towed: - Description of the Complaints: Dt: the consumer stated that her windshield wipers fail intermittently. they came on when the consumer didn't need them, but when she needed them they wouldn't come on. this has happened in two astros that the consumer has owned. the first one was a 1995 chevy astro van and the second one is a 1998 astro van. the windshield wipers and motor to the wipers had to be replaced. the owner was told by a service technician that gm replaced the motor on the wipers on the models before the owners van. there is no recall on the 1998 vans. this has been a problem since 2003. the owner has not had this looked at by a technician. the owner stated that she usually she pulls over to the side of the road, pops the hood and taps on the windshield wiper motor to get the wiper to work, and most times this works. the consumer has not talked to the dealer but has talked with gm. the person at gm said that since there was no recall there is nothing that they can do. the owner just keeps tapping on the windshield wiper motor to correct this problem. the owner is taking her van in for recall work on the side mirror tomorrow. she is going to ask about the windshield wipers and show them the complaints that have been filed on the windshield wipers from the nhtsa. *nm