Consumer Complaint Detail

MAZDA / 626 / 1999

Recalls
0 Injured
Investigations
0 Death
Complaints
No Fire
Components - Details
NHTSA Complaint Number: 003055223 Incident Date: Apr, 17 2003
Consumer's City: CLARKDALE Consumer's State: GA
Vehicle Transmission Type: AUTO Manufacturers Name: Mazda Motor Corp.
Model Name: 626 Model Year: 1999
Vehicle Involved in a Crash: No Component's Description: Power train:automatic transmission
Vehicle Involved in a Fire: No Persons Injured: 0
Vehicle's VIN#: Date added to File: May, 23 2021
Date Complaint Received: Feb, 05 2006 Complaint Type: IVOQ
Incident Reported To Police: No Purchase Date: Oct, 31 2002
Was Original Owner: No Anti-lock Brakes: No
Number of Cylinders: 0 Date of Manufacturer: -
Was Vehicle Towed: - Description of the Complaints: I purchased this 1999 mazda 626 used in november 2002. i had the dealer check the car to make sure all was okay; they said yes. a few months later, with 3 people in the car and some luggage for the weekend, we embarked on a trip. two hours into the trip at speeds no higher than 75 mph, the transmission blew. i had the car towed to a mazda dealer where i was informed that driving at such high speeds (70 to 80 mph) for 2 hours with 3 people in the car was too much for the mazda 626. i did have them put in a transmission and a transmission cooler which we found out was not standard for the 1999 626. it was quite difficult to do, but mazda agreed to pay part of the cost. interestingly, when i called to speak to the mechanic who informed us of the missing transmission cooler about 1 week after the car broke down, he no longer worked there. anyhow, to note i did put this information in at the time, but i noticed today my complaint was not in the system. moving on, it is one thing after the other on this car. i really want to get rid of it, but i do not even want to imagine putting somebody else through this. i have put more money into repairs in a couple years, than i ever did with the saturn. this is my third car and the one with the most problems. my first was a used dodge k, and my second, a wonderful saturn sl1. i thought i was moving up in the auto world when purchasing the mazda. sorry to say, i do not have good reports about the company. it is their responsibility to pay for parts they know are faulty. it appears from other reports they were/are aware of this. if anyone from mazda is reading this, consider the kind of press unhappy consumers are giving your company. i am sure others agree, when mazda is ready to make this right, we will be quite happy to also give positive reports of the company. when a company cares about their product and the consumer, they do all they can to assure quality product and service. thank you.*jb