| Components - Details | |
|---|---|
| NHTSA Complaint Number: 003202035 | Incident Date: Jan, 28 2003 |
| Consumer's City: BILLERICA | Consumer's State: MA |
| Vehicle Transmission Type: AUTO | Manufacturers Name: Volvo Car USA, LLC |
| Model Name: S60 | Model Year: 2002 |
| Vehicle Involved in a Crash: No | Component's Description: Structure:frame and members |
| Vehicle Involved in a Fire: No | Persons Injured: 0 |
| Vehicle's VIN#: YV1RH58D822 | Date added to File: May, 25 2021 |
| Date Complaint Received: Feb, 19 2003 | Complaint Type: IVOQ |
| Incident Reported To Police: No | Purchase Date: Nov, 16 2002 |
| Was Original Owner: Yes | Anti-lock Brakes: Yes |
| Number of Cylinders: 5 | Date of Manufacturer: - |
| Was Vehicle Towed: - | Description of the Complaints: i purchased my new 2002 s60 awd vehicle on november 17, 2002 with 76 miles on it at boston volvo village in boston ma. soon after, i started to notice vibrations and hear noises, which appeared to be coming from underneath the gas petal. i scheduled my first oil change for wednesday january 29th with 3178 miles on it. while my oil change was being done, i also wanted these problems investigated and fixed. on wednesday afternoon, i received a message that my car was ready to be picked up. when my husband and i drove down to boston to pick up the car, my husband was informed that no problems were discovered concerning the noise i was hearing. however, there is structural damage to the sub-frame of the vehicle and that it the damage occurred while the vehicle was in my possession. we know this not to be true since i am sole driver of the car. the service department proceeded to charge a $90 parts and labor fee before we could take the car of the lot. what is the warranty for? the following morning, when i began to put my 7 month old baby''s stroller in my trunk, i was even more frustrated to see that a piece of my car was in my trunk. i left 2 messages to gary in the service department explaining that i was upset that this piece was in my trunk, and concerned of the safety of driving the car, especially with my baby. unfortunately, my call was not returned. i then called hank, customer satisfaction manager on saturday morning. again, he was unable to assist me and of course, i did not receive a phone call back. i purchased my vehicle based on the safety of the vehicle however; i do not feel safe. i believe that this damage was caused previous to my purchase due to the car being used as a test drive vehicle, or possibly done by a mechanic at the dealership. we are looking for the dealership to replace the car but they will not talk to us or return calls. |
