Consumer Complaint Detail

CADILLAC / DEVILLE / 1998

Recalls
0 Injured
Investigations
0 Death
Complaints
No Fire
Components - Details
NHTSA Complaint Number: 003202353 Incident Date: Feb, 09 2003
Consumer's City: YOUNGSTOWN Consumer's State: OH
Vehicle Transmission Type: AUTO Manufacturers Name: General Motors, LLC
Model Name: DEVILLE Model Year: 1998
Vehicle Involved in a Crash: No Component's Description: Exterior lighting:headlights:concealment devices
Vehicle Involved in a Fire: No Persons Injured: 0
Vehicle's VIN#: 1G6KD54Y7WU Date added to File: May, 25 2021
Date Complaint Received: Feb, 24 2003 Complaint Type: IVOQ
Incident Reported To Police: No Purchase Date: Apr, 07 1998
Was Original Owner: Yes Anti-lock Brakes: Yes
Number of Cylinders: 8 Date of Manufacturer: -
Was Vehicle Towed: - Description of the Complaints: My headlight lens blew off the car and hit the winsheild. since it was raining and snowing this caused my headlight to go out. i stopped to see what happened and saw the lens was not attached to the asm. in checking the other headlight i found it to was ready to come off. the other head light was very loose. the dealer had stated this was a problem on 1998 cadillacs but state it was not covered under warrenty. called the 800 # and was told the same thing. in checking i found many complaints and one stated the position cadillac is taking is that the lens is a trim item. if this was fact then the lens should be sold as a seperate trim item. the fact is it can not and is sold as a assembly which cost $245 each. this is a serious safry hazard for the driver and anyone who could be hit by the lens. i feel this scam should be investigated and would like an explanation as to why this was not a recall item with so many saftey compaints. i also found this has been a problem since 1998 -1999. *jb