Consumer Complaint Detail

CADILLAC / DEVILLE / 1997

Recalls
0 Injured
Investigations
0 Death
Complaints
No Fire
Components - Details
NHTSA Complaint Number: 003202436 Incident Date: Feb, 14 2003
Consumer's City: MACUNGIE Consumer's State: PA
Vehicle Transmission Type: AUTO Manufacturers Name: General Motors, LLC
Model Name: DEVILLE Model Year: 1997
Vehicle Involved in a Crash: No Component's Description: Equipment:mechanical:accessory scissor/screw/bottle jack/lift
Vehicle Involved in a Fire: No Persons Injured: 0
Vehicle's VIN#: 1G6KD54Y5VU Date added to File: May, 25 2021
Date Complaint Received: Feb, 26 2003 Complaint Type: IVOQ
Incident Reported To Police: No Purchase Date: Mar, 29 2000
Was Original Owner: No Anti-lock Brakes: Yes
Number of Cylinders: 8 Date of Manufacturer: -
Was Vehicle Towed: - Description of the Complaints: This is a copy of an email i sent to cadillac. cadillac did respond, however, they are not pursuing this issue any further. i had a very disturbing experience this past saturday evening, february 15, 2003. my wife and myself went out for dinner and the right front tire went flat. it was only 15 degrees out and i decided to change the tire myself. i loosened the lug nuts, then using the factory jack, raised the car, took off the flat tire, installed the spare, and hand tightened all the lugs nuts. i then went to lower the jack and as i started turning the bolt to lower the car, the jack broke and the car fell. luckily i was not under the tire or any other part of the car. when i pulled the jack out from under the car, the sides of the jack tore. it appears that the jack was made out of material about twice the thickness of sheet metal. the jack was not robust enough to handle a 4000 lb. car. i was parked on a level parking lot when i changed the tire. *jb