Consumer Complaint Detail

MINI / COOPER / 2002

Recalls
0 Injured
Investigations
0 Death
Complaints
No Fire
Components - Details
NHTSA Complaint Number: 003213918 Incident Date: May, 01 2003
Consumer's City: CHAPEL HILL Consumer's State: NC
Vehicle Transmission Type: Manufacturers Name: BMW of North America, LLC
Model Name: COOPER Model Year: 2002
Vehicle Involved in a Crash: No Component's Description: Visibility:windshield
Vehicle Involved in a Fire: No Persons Injured: 0
Vehicle's VIN#: Date added to File: May, 25 2021
Date Complaint Received: May, 14 2003 Complaint Type: IVOQ
Incident Reported To Police: No Purchase Date: Jun, 30 2002
Was Original Owner: Yes Anti-lock Brakes: Yes
Number of Cylinders: 4 Date of Manufacturer: -
Was Vehicle Towed: - Description of the Complaints: The windshield of my 2002 mini cooper s cracked while sitting in a parking lot. it was fine in the morning but there was an 8" crack when i hopped in for the drive home. i'm guessing the heat (90 degrees f, windows up, sun reflector on dash) caused a contaminant within the window to cause stress, which in turn became a crack. judging from the mini cooper message boards on the internet, there are hundreds of windshields cracking for no apparent reason, and mini usa has issued a bulletin to it's dealers to warn them of defective factory windshield installations. [tis message number: si m51 02 03 subject: windshield stress crack survey situation: the production process for installation of the windshield was improved in april 2002, and these improvements resulted in a significant reduction in the number of stress cracked windshields.] *jb