| Components - Details | |
|---|---|
| NHTSA Complaint Number: 003214154 | Incident Date: May, 18 2003 |
| Consumer's City: WASHINGTON | Consumer's State: NC |
| Vehicle Transmission Type: AUTO | Manufacturers Name: General Motors, LLC |
| Model Name: YUKON XL | Model Year: 2003 |
| Vehicle Involved in a Crash: No | Component's Description: Structure |
| Vehicle Involved in a Fire: No | Persons Injured: 0 |
| Vehicle's VIN#: 1GKEC16ZX3J | Date added to File: May, 25 2021 |
| Date Complaint Received: May, 19 2003 | Complaint Type: IVOQ |
| Incident Reported To Police: No | Purchase Date: - |
| Was Original Owner: Yes | Anti-lock Brakes: Yes |
| Number of Cylinders: 8 | Date of Manufacturer: - |
| Was Vehicle Towed: - | Description of the Complaints: My new 2003 yukon xl has an absolutely intolerable cab reverberation problem ! this defect causes the driver and passengers a thumping ear pain ! i literally cannot drive 1 block without a thumping sensation in my ears. this vehicle was left at the dealer for 4 days, only to be told that the service department could not fix the problem ! of course, i was not satisfied ! this vehicle was only two weeks old ! i was informed by the service department that i would have to live with this until the gm engineers could find a fix. i was also informed that this was not high on the list of problems to solve ! the dealership refused to help me at all. the sales department would not take the vehicle back. i called gm who has sent me to one department after another for the past two weeks. still no resolution! upon notifying gm that i needed to seek a doctors care for the unbearable ear pain when driving this vehicle, i was sent to the department for complaint allegations. this department simply wanted to access their risks of loss ! still nothing resolved. i have asked gm to simply " do the right thing ". i don't think that this issue should come down to any type of law suit. however, it appears at this point, that a law suit may indeed be the only way to get the matter resolved. i propose to the nhtsa that this defect ( in all 2003 suburban and yukon xl models ) should warrant an investigation as to possible recall. as you can tell, i am very upset at the poor quality of customer service i have received from brown and wood dealership in greeneville, nc and gm. it appears that neither party wishes to be responsible. cyndi bowen . *nlm |
