Consumer Complaint Detail
FORD / EXPLORER SPORT TRAC / 2002
0 Injured
0 Death
No Fire
| Components - Details | |
|---|---|
| NHTSA Complaint Number: 003214551 | Incident Date: Feb, 14 2003 |
| Consumer's City: KINGS BEACH | Consumer's State: CA |
| Vehicle Transmission Type: AUTO | Manufacturers Name: Ford Motor Company |
| Model Name: EXPLORER SPORT TRAC | Model Year: 2002 |
| Vehicle Involved in a Crash: No | Component's Description: Power train:automatic transmission |
| Vehicle Involved in a Fire: No | Persons Injured: 0 |
| Vehicle's VIN#: 1FMZU77E41U | Date added to File: May, 16 2021 |
| Date Complaint Received: May, 17 2003 | Complaint Type: IVOQ |
| Incident Reported To Police: No | Purchase Date: Nov, 20 2000 |
| Was Original Owner: Yes | Anti-lock Brakes: Yes |
| Number of Cylinders: 6 | Date of Manufacturer: - |
| Was Vehicle Towed: - | Description of the Complaints: I own a 2002 sport trac, at about 46000 miles mi transmission started to miss shifts from 2nd to 3rd gear, it took about 3 to 4 seconds for the transmission to get into the next gear, so i took it to the dealer where i usually have the truck serviced thinking that it just needed a fluid check due to the fact they performed a transmission fluid change at about 30000. when i went back to the dealer i was advised that the transmission had a problem on the fluid lines and the transmission had to be taken out to be rebuilt, so i asked why was this happening and they stated that there was a problem with the gaskets been worn out inside the transmission. but they couldn't specify if this was a factory problem or a owner abuse problem, so when i asked if there was a transmission recall by the manufacturer (ford) on this type of trucks the answer was no. then i was advised that my truck was out of factory warranty which is 3 years or 36000 miles and if i wanted to have the job done it had to be self financed, so i asked for an estimate which was about 18 hours labor @ $100 p/h and $500 in parts totaling $2300 and finally after calling ford and complaining about this $30000 truck having a faulty transmission and getting a "your truck is out of warranty, and we don't have any other trucks with the same problem" i finally paid the repairs out of my pocket which i personally think should not be happening on a almost brand new truck. *jb |