Consumer Complaint Detail

VOLVO / S60 / 2002

Recalls
0 Injured
Investigations
0 Death
Complaints
No Fire
Components - Details
NHTSA Complaint Number: 003223307 Incident Date: Jul, 06 2003
Consumer's City: Consumer's State: FL
Vehicle Transmission Type: AUTO Manufacturers Name: Volvo Car USA, LLC
Model Name: S60 Model Year: 2002
Vehicle Involved in a Crash: No Component's Description: Seat belts:front:retractor
Vehicle Involved in a Fire: No Persons Injured: 0
Vehicle's VIN#: YV1RS61R222 Date added to File: May, 16 2021
Date Complaint Received: Jul, 10 2003 Complaint Type: IVOQ
Incident Reported To Police: No Purchase Date: Jan, 22 2002
Was Original Owner: Yes Anti-lock Brakes: Yes
Number of Cylinders: 5 Date of Manufacturer: -
Was Vehicle Towed: - Description of the Complaints: The driver's side seat belt lost tension while driving and completely unrolled and was no longer functional. i contacted my nearest dealer which is 30 miles away and they advised that they did not feel the vehicle was safe to drive and to contact volvo on call. i did this and was told that because the vehicle was still driveable it would not be towed. volvo customer service advised the same. i followed up with an email to volvo customer service and to date i have not received any response despite receipt of confirmation of my e-mails. on 7-10-03, i finally drove the vehicle to the dealer with no seat belt. the vehicle had been parked since 7-7-03. the part was ordered and will be available 7-14-03. it seems volvo had no concern for my safety or the fact that i was driving the vehicle in violation of fl statutes - a company supposedly "committed to safety."*ak