| Components - Details | |
|---|---|
| NHTSA Complaint Number: 003225348 | Incident Date: Jul, 21 2003 |
| Consumer's City: EDWARDSVILLE | Consumer's State: IL |
| Vehicle Transmission Type: AUTO | Manufacturers Name: Ford Motor Company |
| Model Name: MYSTIQUE | Model Year: 1999 |
| Vehicle Involved in a Crash: No | Component's Description: Unknown or other |
| Vehicle Involved in a Fire: No | Persons Injured: 0 |
| Vehicle's VIN#: 1MEFM6531XK | Date added to File: May, 25 2021 |
| Date Complaint Received: Jul, 21 2003 | Complaint Type: IVOQ |
| Incident Reported To Police: No | Purchase Date: Apr, 13 2003 |
| Was Original Owner: No | Anti-lock Brakes: Yes |
| Number of Cylinders: 4 | Date of Manufacturer: - |
| Was Vehicle Towed: - | Description of the Complaints: I purchased a 1999 mercury mystique gs from premier lincoln-mercury in collinsville, il in april 2000. last week i noticed that the dashboard was beginning to warp. the problem has grown steadily in the past several days, and the dash is now so warped that the front defroster ventplate popped off the dash. i know that ford offered free repair or replacement from august 2001 through august 2002 pursuant to owner notification program 01b78. however, the terms of the program made it clear that no repair or replacement would be effected unless the problem was evident. unfortunately, as my dash did not begin warping until very recently, ford customer service reps and the service manager at the dealership have informed me that there is nothing that can be done. ford was obviously aware that the dashboards were defective, else it would not have voluntarilty implemented onb 01b78. i cannot understand why those owners whose dashboards did not begin to warp until after august 31, 2002 should be distinguished from other owners whose dashes warped prior to august 31, 2002. i see no qualitative difference between the two. i regard this as a safety issue - the warped dash is interfering with my visibility, impeded operation of the windshield defroster, and might possibly interfere with airbag deployment. i am exploring the possibility of filing a class action against ford, and would like to hear from other contour and mystique owners who have had similar problems. |
