| Components - Details | |
|---|---|
| NHTSA Complaint Number: 003228080 | Incident Date: Aug, 04 2003 |
| Consumer's City: HOUSTON | Consumer's State: TX |
| Vehicle Transmission Type: AUTO | Manufacturers Name: Nissan North America, Inc. |
| Model Name: SENTRA | Model Year: 2000 |
| Vehicle Involved in a Crash: No | Component's Description: Engine and engine cooling |
| Vehicle Involved in a Fire: No | Persons Injured: 0 |
| Vehicle's VIN#: | Date added to File: May, 25 2021 |
| Date Complaint Received: Aug, 04 2003 | Complaint Type: IVOQ |
| Incident Reported To Police: No | Purchase Date: - |
| Was Original Owner: Yes | Anti-lock Brakes: Yes |
| Number of Cylinders: 4 | Date of Manufacturer: - |
| Was Vehicle Towed: - | Description of the Complaints: I am the national technical advisor for jiffy lube international and i would like to file a defect concern regarding engine oil level dipstick failures. since november 2002 to present, jiffy lube international has serviced approximately 13 (to current count-possibly more-currently researching for exact number) 2000-2001 nissan sentras w/1.8l engines ranging from 23,000 - 55,000 miles in which the engine oil level dipstick handle became seperated from the metal indicator inside the tube(as described in complaint#10010803 & 10023403). this happens on initial removal of the dipstick prior to servicing. some of the vehicles were even 1st time customers to our service centers. there are also claims that i do not have accounted for because the stores are franchise owned and they handle there own claims. i do have all the customers personal & vehicle information if you would like to have it to investigate. the dealers that i have talked with state that they are unware of any concerns of this nature but are quick to propose a repair bill of $200-300.00 dollares everytime this happens. i would like someone from nhtsa to investigate and consult with nissan on what there take is on this matter and to see if they may issue a recall to where jiffy lube international could recoupe some of there losses, financially and from a customer standpoint. please advise if i can offer anymore information regarding this matter. i appreciate your concern and look forward to your response. ricky jackson jli national technical service advisor jiffy lube international, inc. a subsidiary of shell oil company tel: (713)546-4205 fax: (713)217-3083 email: richard.jackson@pzlqs.com . *ak |
