Consumer Complaint Detail

TOYOTA / SIENNA / 2001

Recalls
0 Injured
Investigations
0 Death
Complaints
No Fire
Components - Details
NHTSA Complaint Number: 003231120 Incident Date: Aug, 19 2003
Consumer's City: LA HABRA HEIGHTS Consumer's State: CA
Vehicle Transmission Type: AUTO Manufacturers Name: Toyota Motor Corporation
Model Name: SIENNA Model Year: 2001
Vehicle Involved in a Crash: No Component's Description: Service brakes, hydraulic:foundation components:disc:rotor
Vehicle Involved in a Fire: No Persons Injured: 0
Vehicle's VIN#: 4T3ZF13C51U Date added to File: May, 25 2021
Date Complaint Received: Aug, 19 2003 Complaint Type: IVOQ
Incident Reported To Police: No Purchase Date: Jul, 15 2001
Was Original Owner: Yes Anti-lock Brakes: Yes
Number of Cylinders: 6 Date of Manufacturer: -
Was Vehicle Towed: - Description of the Complaints: This van has rear brakes that squeal/hum everytime you use them. i have contacted toyota regional which contacted toyota national which sent someone out to look at them. in their words they said "brake noise is normal for a sienna". somehow any constant brake noise shouldn't be normal. i'm told it happens when the brake shoes and the backing plates vibrate at a low speed it causes them to hum. also, at 15,000 miles (i only put 10,000 per year on the car) the rotors had to be turned and sanded. 1 week later the metal crunching sound returned. i returned the vehicle and was told everything was within the specifications. now, whenever i have to brake hard i still will hear a metal to metal crunching noise. unfortunately it isn't a constant problem and cannot always be duplicated so it still hasn't gotten fixed. i've basically given up on the vehicle and will turn it in at the end of the lease because i do not feel safe with these type of brake problems.*ak