Consumer Complaint Detail

OLDSMOBILE / SILHOUETTE / 2001

Recalls
0 Injured
Investigations
0 Death
Complaints
No Fire
Components - Details
NHTSA Complaint Number: 003233003 Incident Date: Aug, 24 2003
Consumer's City: PLEASANT PRAIRIE Consumer's State: WI
Vehicle Transmission Type: AUTO Manufacturers Name: General Motors, LLC
Model Name: SILHOUETTE Model Year: 2001
Vehicle Involved in a Crash: No Component's Description: Equipment:appliance:air conditioner
Vehicle Involved in a Fire: No Persons Injured: 0
Vehicle's VIN#: 1GHDX23E01D Date added to File: May, 25 2021
Date Complaint Received: Aug, 26 2003 Complaint Type: IVOQ
Incident Reported To Police: No Purchase Date: Feb, 12 2001
Was Original Owner: Yes Anti-lock Brakes: Yes
Number of Cylinders: 6 Date of Manufacturer: -
Was Vehicle Towed: - Description of the Complaints: Air conditioning is inoperative. we have had several problems with our a/c. the first complaint was a loud noise during operation. dealership was unable to duplicate the problem. our second trip to the dealership was regarding a foul odor from the a/c. both of these issues hae technical service bulletins. the most recent trip to the dealership was on7/1/2003. the dealership fixed the foul odor smell, but on 8/25/2003 our a/c stopped functioning. on 3/25/2003 the vehicle had 22,000 miles. on 7/1/2003 the vehicle had 58,400 miles. as of 8/25/3003 our vehicle has 62,300 miles. our vehicle came with the 60,000 warranty. i called the dealership yesterday to request a service visit and asked if the inoperative a/c was going to be covered under warranty and of course i received the "you are out of your warranty period" statement. there are currently two technical service bulletins indicating a problem with the inoperative a/c's for this vehicle. i contacted oldsmobile customer service to assist with having the a/c fixed under warranty. palmen oldsmobile already denied warranty service regardless of technical bulletins and history of problems. palmen oldsmobile will not fix under a goodwill warranty. i believe the a/c system on a new vehicle should last more than 2.5 years. *ak