Consumer Complaint Detail

MERCURY / MYSTIQUE / 1998

Recalls
0 Injured
Investigations
0 Death
Complaints
No Fire
Components - Details
NHTSA Complaint Number: 003233173 Incident Date: Aug, 26 2003
Consumer's City: Consumer's State: OH
Vehicle Transmission Type: AUTO Manufacturers Name: Ford Motor Company
Model Name: MYSTIQUE Model Year: 1998
Vehicle Involved in a Crash: No Component's Description: Suspension:front:springs:coil springs
Vehicle Involved in a Fire: No Persons Injured: 0
Vehicle's VIN#: 1MELM65L0WK Date added to File: May, 25 2021
Date Complaint Received: Aug, 27 2003 Complaint Type: IVOQ
Incident Reported To Police: No Purchase Date: Feb, 27 2000
Was Original Owner: No Anti-lock Brakes: No
Number of Cylinders: 6 Date of Manufacturer: -
Was Vehicle Towed: - Description of the Complaints: Information of my car: 1998 mercury mystique v6 2.5l engine odometer: 141,120km vin: [xxx] three days ago, the vehicle had some noise when turn left. the mechanics took a look and found one of the suspension big coil spring broken (the one just over the driver side front wheel). yesterday, the broken suspension coil spring was replaced. to our surprise, the spring was broken into 3 pieces, and the broken interface was covered by a very heavy rust. the heavy rust means the big coil spring actually was broken long times ago. we are lucky, because the spring was broken at the two end, so the reminder of the spring can still work and no accident occurred. the mechanics told us, they repaired a ford contour before with the same problem, but that guy's coil spring broken in the middle and his vehicle was bad damaged. i still keep the broken coil spring (all the 3 pieces), i can send you a photo picture or ship the spring itself to you if you want. this is my contact: [xxx]. tel: [xxx] email: [xxx] information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6). *tr