Consumer Complaint Detail
FORD / EXPLORER SPORT TRAC / 2003
0 Injured
0 Death
No Fire
| Components - Details | |
|---|---|
| NHTSA Complaint Number: 003233657 | Incident Date: Aug, 31 2003 |
| Consumer's City: SHERMAN OAKS | Consumer's State: CA |
| Vehicle Transmission Type: AUTO | Manufacturers Name: Ford Motor Company |
| Model Name: EXPLORER SPORT TRAC | Model Year: 2003 |
| Vehicle Involved in a Crash: No | Component's Description: Engine and engine cooling:engine |
| Vehicle Involved in a Fire: No | Persons Injured: 0 |
| Vehicle's VIN#: | Date added to File: May, 25 2021 |
| Date Complaint Received: Sep, 02 2003 | Complaint Type: IVOQ |
| Incident Reported To Police: No | Purchase Date: Nov, 30 2002 |
| Was Original Owner: Yes | Anti-lock Brakes: Yes |
| Number of Cylinders: 6 | Date of Manufacturer: - |
| Was Vehicle Towed: - | Description of the Complaints: I purchased my 2003 sportrack in december of 2002 from sunrise ford. i drove my suv home, parked it and went inside for less than 20 minutes. when i came out to drive drive my guests around the block, the vehicle would not start. i called sunrise ford and spoke with the service department. they sent the sales person to my place rather than a mechanic. he basically belittled me infront of my guests by telling me i did something to my car. it was embarassing enough that the vehicle would not start now i had to deal with the sales person, who as it turns out knew absolutely nothing about the sportrack, telling me i did something wrong to my vehicle to make it not want to start. he finally called the service department, had a mechanic come out and they tried to start it. no luck. long story short i found sunrise ford's sales and support staff were very hard to work with right after my sale. i felt misleaded. from arranging a loaner because of this problem to getting a qualified person to diagnose my vehicle. i had had the car nearly 1 week before the problem could be completely solved. my next problem began in august of 2003, roughly 9 months later. it is now stalling. most cases have been while stopping for a stop sign or light. other times just after leaving the stop light or sign, it usually stalls immediately when i accecelerate. the worst case has been while on the on ramp to the freeway. in all cases i lost all power, except for the radio, and was able to restart the engine. after having the ford dealership run a diagnnostic test on my vehicle the found nothing...*ak |