Consumer Complaint Detail

VOLVO / S40 / 2001

Recalls
0 Injured
Investigations
0 Death
Complaints
No Fire
Components - Details
NHTSA Complaint Number: 003233697 Incident Date: Sep, 02 2003
Consumer's City: FALLS CHURCH Consumer's State: VA
Vehicle Transmission Type: AUTO Manufacturers Name: Volvo Car USA, LLC
Model Name: S40 Model Year: 2001
Vehicle Involved in a Crash: No Component's Description: Service brakes, hydraulic:foundation components:disc:pads
Vehicle Involved in a Fire: No Persons Injured: 0
Vehicle's VIN#: YV1VS29581F Date added to File: May, 25 2021
Date Complaint Received: Sep, 03 2003 Complaint Type: IVOQ
Incident Reported To Police: No Purchase Date: Aug, 29 2001
Was Original Owner: Yes Anti-lock Brakes: Yes
Number of Cylinders: 4 Date of Manufacturer: -
Was Vehicle Towed: - Description of the Complaints: At 19,600 miles the rear brake pads wore out on my wife's 2001 s40 volvo sedan. we were told by the dealer this is normal and that they have seen some s40s wear the rear brakes out as early as 12,000 miles. based on a reasonable persons experience this is much too early for brake pads, especially the rear ones to be wearing. this must be a design defect and should be covered under warranty or better quality pads should be installed on the car. searching the web i have this is a common complaint about s40s. below is one example i found:*ak 9th may 2002, 14:41just had my volvo rear brake pads replaced at less than 20,000 miles (at my cost!). at inspection the rear pads had 0% remaining, while the front still had 70%. when i told the dealer that this was unacceptable, they said "this is normal for the volvo s40". so my response was, and still is, "if it is normal to have to replace brake pads on the volvo s40 every 15,000 to 20,000 miles, then the the volvo s40 is unacceptable". volvo refused to cover this abnormal wear under warranty. please register my complaint with volvo and add this complaint to your growing list of product defects. thanks.