Consumer Complaint Detail

DODGE / NEON / 2002

Recalls
0 Injured
Investigations
0 Death
Complaints
No Fire
Components - Details
NHTSA Complaint Number: 003234032 Incident Date: Aug, 23 2003
Consumer's City: MANSFIELD Consumer's State: GA
Vehicle Transmission Type: AUTO Manufacturers Name: Chrysler (FCA US, LLC)
Model Name: NEON Model Year: 2002
Vehicle Involved in a Crash: Yes Component's Description: Power train:automatic transmission:torque converter
Vehicle Involved in a Fire: No Persons Injured: 0
Vehicle's VIN#: 1B3ES26CX2D Date added to File: May, 25 2021
Date Complaint Received: Sep, 07 2003 Complaint Type: IVOQ
Incident Reported To Police: Yes Purchase Date: Mar, 29 2002
Was Original Owner: Yes Anti-lock Brakes: Yes
Number of Cylinders: 0 Date of Manufacturer: -
Was Vehicle Towed: - Description of the Complaints: While driving a 2002 neon, either the transmission/brakes locked up on the car, stopping abrubtly without any warning on interstate 400 in atlanta, ga. due to the mechanical failure of the auto, my daughter's auto was then rear-ended by another car. both autos were totallled, neither driver was charged with the accident, but she was written up "mechanical failure" on the accident report. i believe that the neon auto itself was at fault/defective. i have another 2002 neon which just had to be repaired august 1-8th, 2003 for the "transmission locking up and shutting down" and had to have the torque converter replaced. i located a service bulletin from chrysler on the internet which described this condition that was occuring in the 2001-2002 neons. i believe chrysler should be held responsible to this accident. i have contacted them, but they have told me that it will take anywhere from 3-5 months to even investigate and reach any conclusion.*ak