Consumer Complaint Detail

MINI / COOPER / 2003

Recalls
0 Injured
Investigations
0 Death
Complaints
No Fire
Components - Details
NHTSA Complaint Number: 003235543 Incident Date: Aug, 09 2003
Consumer's City: LARCHMONT Consumer's State: NY
Vehicle Transmission Type: MAN Manufacturers Name: BMW of North America, LLC
Model Name: COOPER Model Year: 2003
Vehicle Involved in a Crash: No Component's Description: Engine and engine cooling
Vehicle Involved in a Fire: No Persons Injured: 0
Vehicle's VIN#: WMWRC334X3T Date added to File: May, 25 2021
Date Complaint Received: Sep, 10 2003 Complaint Type: IVOQ
Incident Reported To Police: No Purchase Date: Aug, 07 2003
Was Original Owner: No Anti-lock Brakes: Yes
Number of Cylinders: 4 Date of Manufacturer: -
Was Vehicle Towed: - Description of the Complaints: My mini cooper july 2003 build has what is referred to as either a "stumble" or a "hiccup". basically what happens is that the engine momentarily cuts out when accelerating from a stop, causing a pause and than resumiing with a jolt. this problem is being complained about by numerous mini owners for over 1 year (see numerous complaints on this subject at http://www.minicooperonline.com/mod...opic&topic=9951 and also at mini2.com yet the mini dealers claim ignorance about the problem, or say they have heard of a few complaints on the s but not on the cooper. some mini usa reps (1-866-ask-mini) admit it is a known issue on both the cooper and the cooper s. othes claim ignorance. they give people different responses, but generally when they do admit it is a known issue they also say that "engineering is collecting complaints" or "they are working on a fix" but they offer no projected fix date at all. they do take some people's vin number when filing the complaint, but say they have no system of letting you know if or when a fix is to be expected. we mini owners are frustrated over this ongoing, annoying, and potentially lethal defect. mini should be put to the task of repairing this issue or to stop selling the car period. they are fully aware that they are selling cars which has this defect wtih no fix. they are stealing (misrepresentation) and endangering the public.