Consumer Complaint Detail
CONTINENTAL / P23575R15 / 9999
0 Injured
0 Death
No Fire
| Components - Details | |
|---|---|
| NHTSA Complaint Number: 003235544 | Incident Date: Jul, 07 2003 |
| Consumer's City: VICKSBURG | Consumer's State: MS |
| Vehicle Transmission Type: AUTO | Manufacturers Name: Continental Tire the Americas, LLC |
| Model Name: P23575R15 | Model Year: 9999 |
| Vehicle Involved in a Crash: No | Component's Description: Tires:tread/belt |
| Vehicle Involved in a Fire: No | Persons Injured: 0 |
| Vehicle's VIN#: 1FMYU03172K | Date added to File: May, 25 2021 |
| Date Complaint Received: Sep, 10 2003 | Complaint Type: IVOQ |
| Incident Reported To Police: No | Purchase Date: Dec, 11 2002 |
| Was Original Owner: Yes | Anti-lock Brakes: No |
| Number of Cylinders: 0 | Date of Manufacturer: - |
| Was Vehicle Towed: - | Description of the Complaints: My 2002 ford escape's tire (manufacturer continential tires) had seperated and had caused 2 other tires to wear improperly. though all recommended maintenance was performed and documenation was provided to the dealership, ford of vicksburg, i was told that "it wasn't ford's problem or responsibility". i then contacted continential tires, who advised to take the vehicle to sears, 40 miles away from the town i lived in. after taking the vehicle to sears and inspected, continential tire advised sears "they would pay for half of the seperated tire and that was it." i then spoke with the senior representative, carrie, of the tire manufacturer on the phone who advised that "the situation was ford's responsibility because they have a bumper to bumper warranty." i purchased my vehicle (new), december 2001. i conducted the recommended service as advised. i had approximately 22,000 miles in july, 2003 when the problem was discovered, which was shortly after i had an alignment performed at a ford dealership in louisiana. i did nothing to cause the problem that occured and was given "the business" of "it's not my responsibility", so it became my problem on a vehicle "supposedly" under warranty. i can't believe the run around i received from ford as well as continential tire regarding something that i had not caused or had any control of, after having the recommended service performed on my brand new vehicle. i will never own another ford vehicle and will ensure the vehicle does not have tires manufactured by continential. |