Consumer Complaint Detail

GMC / YUKON / 2003

Recalls
0 Injured
Investigations
0 Death
Complaints
No Fire
Components - Details
NHTSA Complaint Number: 003235608 Incident Date: Sep, 10 2003
Consumer's City: RINGOES Consumer's State: NJ
Vehicle Transmission Type: AUTO Manufacturers Name: General Motors, LLC
Model Name: YUKON Model Year: 2003
Vehicle Involved in a Crash: No Component's Description: Steering:column
Vehicle Involved in a Fire: No Persons Injured: 0
Vehicle's VIN#: 1GKEK13Z53R Date added to File: May, 25 2021
Date Complaint Received: Sep, 10 2003 Complaint Type: IVOQ
Incident Reported To Police: No Purchase Date: Dec, 30 2002
Was Original Owner: No Anti-lock Brakes: Yes
Number of Cylinders: 8 Date of Manufacturer: -
Was Vehicle Towed: - Description of the Complaints: Excessive "play" in steering column of 2003 gmc yukon, after 26,000 miles and 8 months of driving was repaired under warranty or maintenance service agreement. dealer indicated that repair involved a lube kit for "interim steering shaft". dealer advised that gmc issued a maintenance circular regarding this problem, which was caused by a defect or mistake by factory. owner contacted gmc consumer affairs. a representative from detroit stated that no government recall issued on this specific vehicle/vin#, but that perhaps gmc had issued a "special policy" to address this problem. gmc policy on "special policy" problems is to wait for maintenance problem to manifest itself and be idenrtified by owner, instead of informing owner and/or taking preventative maintenance. *ak