Consumer Complaint Detail

FORD / EXCURSION / 2001

Recalls
0 Injured
Investigations
0 Death
Complaints
No Fire
Components - Details
NHTSA Complaint Number: 003235617 Incident Date: Sep, 02 2003
Consumer's City: Consumer's State: MI
Vehicle Transmission Type: AUTO Manufacturers Name: Ford Motor Company
Model Name: EXCURSION Model Year: 2001
Vehicle Involved in a Crash: No Component's Description: Power train:automatic transmission
Vehicle Involved in a Fire: No Persons Injured: 0
Vehicle's VIN#: 1FMSU43F21E Date added to File: May, 25 2021
Date Complaint Received: Sep, 10 2003 Complaint Type: IVOQ
Incident Reported To Police: No Purchase Date: Apr, 30 2003
Was Original Owner: No Anti-lock Brakes: Yes
Number of Cylinders: 8 Date of Manufacturer: -
Was Vehicle Towed: - Description of the Complaints: Total failure of automatic transmission, without warning while driving. transmission would not shift out of lower gears, creating extremely unsafe driving environment. vehicle taken to transmission shop, diagnosed as having the "direct drum" break apart and overheat the internal mechanism of transmission. owner of shop indicated that most vehicles have several warning lights/signals to warn of potential problems like this - my vehicle did not exhibit any such signs prior to the total failure of the transmission. the part in question is a aluminum casting, as such it has no moving parts. the fact that it failed is obviously due to a manufacturing defect or the improper selection and specification of material in its manufacture. the ford dealer (where vehicle was purchased) indicated that the ford motor co. would not participate in the re-impressing of over $2000 in repairs since it was not taken to a ford dealer for repairs. all vehicles using this transmission should, in my opinion, be required to be inspected and repaired at the manufacturer's cost. failure of this type at speed could have resulted in major injuries or death. *ak