Consumer Complaint Detail
PONTIAC / TRANS SPORT / 1998
0 Injured
0 Death
No Fire
| Components - Details | |
|---|---|
| NHTSA Complaint Number: 003235844 | Incident Date: Aug, 05 2003 |
| Consumer's City: PORTAGE | Consumer's State: MI |
| Vehicle Transmission Type: AUTO | Manufacturers Name: General Motors, LLC |
| Model Name: TRANS SPORT | Model Year: 1998 |
| Vehicle Involved in a Crash: No | Component's Description: Engine and engine cooling |
| Vehicle Involved in a Fire: No | Persons Injured: 0 |
| Vehicle's VIN#: 1GMDX03E3WD | Date added to File: May, 25 2021 |
| Date Complaint Received: Sep, 14 2003 | Complaint Type: IVOQ |
| Incident Reported To Police: No | Purchase Date: Feb, 08 2000 |
| Was Original Owner: No | Anti-lock Brakes: Yes |
| Number of Cylinders: 6 | Date of Manufacturer: - |
| Was Vehicle Towed: - | Description of the Complaints: Total engine failure occurred while driving on highway on vacation with wife and three kids. 71000 miles on very well maintained van. we bought it with 8,000 miles on it. no warnings, no noises, no smoke, no overheating. engine just quit running and we coasted to a stop on very busy interstate. this could have caused a major accident. dealer promised "at least 50% warranty" then retracted offer two days later pending tear down and diagnosis. diagnosis spun crank bearings/ bent rods due to coolant in oil. cost $2050 after 50% warranty. two weeks later, told camshaft was broken in half and that our engine could not be repaired. i asked why they didn't know that before. svc mgr said they just pulled the engine out that day. this was not true since my wife and i spoke with the technician three days prior and he was all but ready to reinstall our engine. the bare block was on an engine stand when we spoke with him. svc mgr then said warranty was in question. i had meeting with mgmt about "bait & switch" tactics. svc mgr then said pontiac would install brand new "crate" engine for the $2050 we were quoted two weeks prior. no one from the svc dept ever called us about delays or when our van was done. took 34 days to complete repairs. after getting it back, it was discovered that the axle retaining nuts on both sides were only finger tight/ready to fall off. went back and have them torqued to specs. they wonder why go to a local shop for routine service rather than the dealer. this was the most absurd fiasco i have ever seen. we are seeking restitution. gm should be forced to recall these engines for intake manifold gasket failures as this was determined to be the root cause. |