Consumer Complaint Detail

FORD / EXCURSION / 2002

Recalls
0 Injured
Investigations
0 Death
Complaints
No Fire
Components - Details
NHTSA Complaint Number: 003236641 Incident Date: Aug, 24 2003
Consumer's City: BLUE EYE Consumer's State: MO
Vehicle Transmission Type: AUTO Manufacturers Name: Ford Motor Company
Model Name: EXCURSION Model Year: 2002
Vehicle Involved in a Crash: No Component's Description: Service brakes, hydraulic:foundation components:disc:rotor
Vehicle Involved in a Fire: No Persons Injured: 0
Vehicle's VIN#: 1FMNU43S12E Date added to File: May, 25 2021
Date Complaint Received: Sep, 25 2003 Complaint Type: IVOQ
Incident Reported To Police: No Purchase Date: -
Was Original Owner: No Anti-lock Brakes: Yes
Number of Cylinders: 10 Date of Manufacturer: -
Was Vehicle Towed: - Description of the Complaints: On 8-25-03 , i took my 2002 ford excursion in to berryville ford in berryville arkansas because the vehicle would not stop in a reasonable distance. if you are going downhill and you have to brake suddenly and hard the brakes get hot and you lose them alltogether.this vehicle has only 27,774 miles. it has been in the shop three different times and thet r&r the brake booster they r&r the hydraulic control unit . the brake shoes have been replaced twice the rotors have been resurfaced and this vehicle will not stop . if you brake more than three tiomes the brakes will overheat and then you cannot stop at all. i feel this vehicle is unsafe to drive. it is currently sitting in the yard at the berryville dealership. the dealership cannot get authorization from ford to change the rotors . this vehicle was purchased at berryville ford and i was told by the service manager and the dealership manager off the record to take it somewhere else. they don"t know what is wrong. the engine is a v-10 at 20mph you may get it stopped but if you have a panic stop it will not stop.