Consumer Complaint Detail

INFINITI / G35 / 2003

Recalls
0 Injured
Investigations
0 Death
Complaints
No Fire
Components - Details
NHTSA Complaint Number: 003236713 Incident Date: Sep, 09 2003
Consumer's City: PHILADELPHIA Consumer's State: PA
Vehicle Transmission Type: AUTO Manufacturers Name: Nissan North America, Inc.
Model Name: G35 Model Year: 2003
Vehicle Involved in a Crash: No Component's Description: Service brakes, hydraulic:foundation components:disc:rotor
Vehicle Involved in a Fire: No Persons Injured: 0
Vehicle's VIN#: JNKCV51E03M Date added to File: May, 25 2021
Date Complaint Received: Sep, 26 2003 Complaint Type: IVOQ
Incident Reported To Police: No Purchase Date: May, 12 2002
Was Original Owner: Yes Anti-lock Brakes: No
Number of Cylinders: 6 Date of Manufacturer: -
Was Vehicle Towed: - Description of the Complaints: At 11,784 miles (after 16 months of ownership) i took my car to my local shop for its fourth oil change and tire rotation. my mechanic informed me that the front brakes and rotors on my 2003 infiniti g35 sedan were very close to being worn out. i drove to the local infinti dealer (infiniti of willow grove, pa) that same day and arranged for a service appointment. the following friday i dropped off my car, and was later informed by the service writer that yes, the front rotors were worn beyond specification and that the front pads were worn very close to required replacement. service writer said that infiniti would cover the cost of replacement rotors as a one-time goodwill gesture due to the low mileage on the car, but i was to bear the cost of brake pad replacement. i ordered oem front brake pads from grubbs infiniti of texas. i later brought the car back to infiniti of willow grove for rotor replacement under warranty. i then took the car back to my local shop, where they installed new oem front brake pads. i was also told by infiniti customer service reps that these are european-style brakes that wear out quickly in exchange for greater stopping power. in my previous car (1990 maxima), under similar driving habits and patterns, i would normally get 30-35,000 miles on pads and never had to replace rotors, only resurface. infiniti should be up front with prospective buyers regarding the low life expectancy of the brakes on the g35 sedan.