| Components - Details | |
|---|---|
| NHTSA Complaint Number: 003238414 | Incident Date: Sep, 28 2003 |
| Consumer's City: CASTRO VALLEY | Consumer's State: CA |
| Vehicle Transmission Type: AUTO | Manufacturers Name: Nissan North America, Inc. |
| Model Name: G35 | Model Year: 2003 |
| Vehicle Involved in a Crash: No | Component's Description: Service brakes, air:disc:pads |
| Vehicle Involved in a Fire: No | Persons Injured: 0 |
| Vehicle's VIN#: JNKCV51EX3M | Date added to File: May, 25 2021 |
| Date Complaint Received: Sep, 29 2003 | Complaint Type: IVOQ |
| Incident Reported To Police: No | Purchase Date: May, 01 2003 |
| Was Original Owner: Yes | Anti-lock Brakes: Yes |
| Number of Cylinders: 6 | Date of Manufacturer: - |
| Was Vehicle Towed: - | Description of the Complaints: I took my infiniti g35 to sf peninsila infiniti for crealking sound coming from the brakes. the dealer told me that my front brakes pads need replacement. the dealer also told me that the pads wore out the rotors and the rotors have to be replaced as well. according the dealer measurments, my rotors thickness where 23.91 mm, so 1.09 mm was eaten by the pads. i have driven the car mostly on freeway and the brakes have not been abused by any way. that leads me to believe that in harder use the rotors will be compromised. the dealer informed me that most owners must replace brakes and rotors in less than 15000 miles. i submit two issues with the brakes of g35: 1. safety - the rotors are substandard and can go under safe limit very easy since most customers does not expect extreme early wear. the same point can be made for the pads. it is possible the brake system interacts in unexpected way with vdc and abc so the pads become engaged in certain situations. 2. warranty coverage - i was charged $510 for front brake pads and new rotors. the infiniti g35 maintenance and warranty book explicitly list the pads as replaceble items, but does not mention the rotors. the dealer could not point out where in the infiniti warranty book the rotors are excluded from warranty coverage. since infiniti wrote the warranty book, if something is not explicitly excluded from the warranty, it should be covered. the dealer told me that infiniti specifically pronhibits him from replacing the rotors under warranty. in this case infiniti dealer overcharged me by $280 by what is the price of new rotors. the premature failure i had makes me to believe that infiniti g35 has problematic or faulty front brake design that may lead to incidents. finally, i requested the rotors and the pads in question. the pads have at least 5mm material left, so there is no question that the material of the pads or the rotors are defective. i can provide the pads and the rotors for further investigation. |
