Consumer Complaint Detail
BUICK / PARK AVENUE / 1999
0 Injured
0 Death
No Fire
| Components - Details | |
|---|---|
| NHTSA Complaint Number: 003238526 | Incident Date: Sep, 28 2003 |
| Consumer's City: MANTECA | Consumer's State: CA |
| Vehicle Transmission Type: AUTO | Manufacturers Name: General Motors, LLC |
| Model Name: PARK AVENUE | Model Year: 1999 |
| Vehicle Involved in a Crash: No | Component's Description: Steering:rack and pinion |
| Vehicle Involved in a Fire: No | Persons Injured: 0 |
| Vehicle's VIN#: 1G4CW52K2X4 | Date added to File: May, 25 2021 |
| Date Complaint Received: Sep, 30 2003 | Complaint Type: IVOQ |
| Incident Reported To Police: No | Purchase Date: Jan, 09 2000 |
| Was Original Owner: Yes | Anti-lock Brakes: Yes |
| Number of Cylinders: 6 | Date of Manufacturer: - |
| Was Vehicle Towed: - | Description of the Complaints: I started noticing that i was hearing power steering 'whining', while turning the wheel at times. this gradually developed into the recent situation where it appeared that i would lose power steering capability while making a sharp turn. this turn could be as simple as making a right/left turn directly into a driveway, while traveling slowly. this also happened when making a u-turn, after turning the wheel all the way left/right. backing up, turning hard left/right, also produced the problem the vehicle is currently in the shop and was supposed to be ready today. the service manager had initially stated that two hoses needed to be replaced. when i called late this afternoon, the service manager stated that the hoses had not fixed the problem. he stated that gm's initial recommendations were to replace the hoses. at the end of the day the service manager stated that he was going to repace the power steering pump and the rack and pinion component. i have seen the commentaries concerning the steering problems with these vehicles. why was there not a safety recall on them. how do i trust this new steering system to not fail at some future point? as the service manager had stated initially, i could have been in trouble if i had needed to make an emergency lane change, at slow speed, and the steering had surprised me by becoming hard to steer. it is possible that my life and that of other's could be at risk by this type of safety issue. i would like to know what efforts are being taken to get gm to resolve this safety issue and to reimburse consumers who have had to pay for repairs to a defective system. i would both like to have a safe vehicle and my money back for the repair that i will have to pay for. |