Consumer Complaint Detail
MERCURY / GRAND MARQUIS / 1997
0 Injured
0 Death
No Fire
| Components - Details | |
|---|---|
| NHTSA Complaint Number: 003238940 | Incident Date: Sep, 05 2003 |
| Consumer's City: DEDHAM | Consumer's State: MA |
| Vehicle Transmission Type: AUTO | Manufacturers Name: Ford Motor Company |
| Model Name: GRAND MARQUIS | Model Year: 1997 |
| Vehicle Involved in a Crash: No | Component's Description: Service brakes, hydraulic:foundation components:hoses, lines/piping, and fittings |
| Vehicle Involved in a Fire: No | Persons Injured: 0 |
| Vehicle's VIN#: 2MELM75W2VX | Date added to File: May, 25 2021 |
| Date Complaint Received: Oct, 06 2003 | Complaint Type: IVOQ |
| Incident Reported To Police: No | Purchase Date: Nov, 19 1996 |
| Was Original Owner: Yes | Anti-lock Brakes: Yes |
| Number of Cylinders: 8 | Date of Manufacturer: - |
| Was Vehicle Towed: - | Description of the Complaints: A rear brake line on our 1997 mercury grand marquis totally failed. when i stepped on the brake pedal, it went to the floor resulting in a puddle of brake fluid under the car just behind the driver's seat. fortunately this happened when the car was in our driveway and not while driving to work on the highway. we purchased this car new in november 1996 and had only 47,441 miles on it at the time of the failure. an inspection of the rear brake lines showed they were both extremely corroded along their entire length. the mercury dealer had to replace the entire brake and fuel line assembly ($1223) on the left side of the car. the final cost to repair the leaking brake line was $1901. the service department at this relatively small mercury dealership estimated they do this repair about once a month on mercury grand marquis and lincoln town cars. i believe this is a serious safety problem resulting from mercury either specifying or using an inadequate material for this critical safety part. when i investigated this problem on the internet i found that nhtsa is conducting an engineering analysis of this basic problem (action# ea03-012) and contacted mercury customer relations prior to making the repair. they politely said the car is out of warranty and it is my problem not theirs. i suspect that the 710 brake line failures listed in nhtsa action# ea03-012 for 1995-1997 grand marquis, town car and crown victoria vehicles is just the surface of the problem since most repairs like mine are made out of warranty and not reported. *jb |