Consumer Complaint Detail

LEXUS / ES300 / 2003

Recalls
0 Injured
Investigations
0 Death
Complaints
No Fire
Components - Details
NHTSA Complaint Number: 003239094 Incident Date: Aug, 14 2003
Consumer's City: MUSKEGO Consumer's State: WI
Vehicle Transmission Type: AUTO Manufacturers Name: Toyota Motor Corporation
Model Name: ES300 Model Year: 2003
Vehicle Involved in a Crash: No Component's Description: Power train:automatic transmission
Vehicle Involved in a Fire: No Persons Injured: 0
Vehicle's VIN#: JTHBF30G430 Date added to File: May, 25 2021
Date Complaint Received: Oct, 08 2003 Complaint Type: IVOQ
Incident Reported To Police: No Purchase Date: Aug, 04 2003
Was Original Owner: Yes Anti-lock Brakes: Yes
Number of Cylinders: 6 Date of Manufacturer: -
Was Vehicle Towed: - Description of the Complaints: Transmission is unpredictable. sometimes it hesitates, sometimes it lurches. it shudders at times when shifting. i've had the car in to the dealer for 2 computer download fixes. the first lasted a day making the car seem like the demo i test drove. the car was returned and another fix by computer was done with no change to the querky, unsafe condition of this transmission. my wife was nearly broadsided in cross traffic pattern as the car hesitated as she attemped to turn onto a side street. i have had 4 similar situations. these problems are at speeds up to 40 mph. these problems do not seem to occur if you stomp on the accelerator from a stoped position. the genearal manager at the agency has driven the car "around the block" and experianced none of these problems. yet the servive dept. admits its not the way this car should operate and no further manufacturer update/correction is available. they say they are working on it. the manager says per toyota this is the normal way this car drives and they won't do anything to satisfy my complaint. these two statements are a contradiction. i've been advised by one of the technicians to use premium fuel because it would help the engine/transmission work better. i've done this since that conversation and the performance is still sub standard and in stop and go traffic still unpredictable and dangerous. *la