Consumer Complaint Detail

VOLVO / XC90 / 2003

Recalls
0 Injured
Investigations
0 Death
Complaints
No Fire
Components - Details
NHTSA Complaint Number: 003239130 Incident Date: Oct, 06 2003
Consumer's City: MATAWAN Consumer's State: NJ
Vehicle Transmission Type: AUTO Manufacturers Name: Volvo Car USA, LLC
Model Name: XC90 Model Year: 2003
Vehicle Involved in a Crash: No Component's Description: Power train:automatic transmission
Vehicle Involved in a Fire: No Persons Injured: 0
Vehicle's VIN#: Date added to File: May, 25 2021
Date Complaint Received: Oct, 08 2003 Complaint Type: IVOQ
Incident Reported To Police: No Purchase Date: Jan, 18 2003
Was Original Owner: Yes Anti-lock Brakes: Yes
Number of Cylinders: 6 Date of Manufacturer: -
Was Vehicle Towed: - Description of the Complaints: We bought a 2003 volvo xc 90 in january 2003, the vehicle is less than a year old and has about 12,600 miles. in the last six weeks, we have had four system problems, brakes, cruise control, ac/ defroster and most recently automatic transmission. i believe that the transmission is the most serious problem since it failed to operate while my wife was driving on the highway.the dealer repaired the vehicle stating that a corrupt software was the cause. volvo usa stated that the "new " software was a modification/upgrade which is being put in the 2004 vehicles. my question to volvo usa as to whether this problem with the 2003 caused the design of the modification was not an adequately responded to. volvo usa claimed that there were no figures available to advise myself on how many 2003 xc 90 have had this or other problems. i advised vovlo usa that we are very dissatisfied with the quality and safety of this vehicle. *la