Consumer Complaint Detail

LEXUS / GX470 / 2003

Recalls
0 Injured
Investigations
0 Death
Complaints
No Fire
Components - Details
NHTSA Complaint Number: 003239265 Incident Date: Sep, 30 2003
Consumer's City: ENFIELD Consumer's State: CT
Vehicle Transmission Type: AUTO Manufacturers Name: Toyota Motor Corporation
Model Name: GX470 Model Year: 2003
Vehicle Involved in a Crash: No Component's Description: Engine and engine cooling:exhaust system
Vehicle Involved in a Fire: No Persons Injured: 0
Vehicle's VIN#: JTJBT20X430 Date added to File: May, 25 2021
Date Complaint Received: Oct, 10 2003 Complaint Type: IVOQ
Incident Reported To Police: No Purchase Date: May, 03 2003
Was Original Owner: Yes Anti-lock Brakes: Yes
Number of Cylinders: 8 Date of Manufacturer: -
Was Vehicle Towed: - Description of the Complaints: A sulfur odor or rotten egg odor, is present in the car when accelerating. i complained about the smell at my 1,000 mile check up and was told that the smell would be gone by my 5,000 mile check up. the car still has the odor at the 5,000 mile check up. now i'm told by the dealer "sulfur smell has not been uncommon due to high sulfur contents in recent fuel production. nothing wrong with car, suggest using different fuel supplier." i tried switching gasolines and it doesn't make a difference. lexus says that it is normal and is because of the sulfur in the fuel. i feel that they should have disclosed this at time of sale. they gave me a copy of a memo dated 2/24/03 addressing the smell, so they obviously know that it is a problem. i would have never bought the car if i knew it was going to smell like this. i am also concerned about the constant sulfur fumes that are in the vehicle. *la