Consumer Complaint Detail

LEXUS / ES300 / 2001

Recalls
0 Injured
Investigations
0 Death
Complaints
No Fire
Components - Details
NHTSA Complaint Number: 003239323 Incident Date: Oct, 09 2003
Consumer's City: ORLANDO Consumer's State: FL
Vehicle Transmission Type: AUTO Manufacturers Name: Toyota Motor Corporation
Model Name: ES300 Model Year: 2001
Vehicle Involved in a Crash: Yes Component's Description: Service brakes, hydraulic
Vehicle Involved in a Fire: No Persons Injured: 0
Vehicle's VIN#: JT8BF28G710 Date added to File: May, 25 2021
Date Complaint Received: Oct, 12 2003 Complaint Type: IVOQ
Incident Reported To Police: Yes Purchase Date: -
Was Original Owner: Yes Anti-lock Brakes: No
Number of Cylinders: 6 Date of Manufacturer: -
Was Vehicle Towed: - Description of the Complaints: 2001 lexus es 300 brake problems causing so far 4 accidents- failure to stop. spongy-like brakes. dealer serviced and made aware. these have been collisions while trying to stop and other vehicles have been rear ended. the latest accident on october 1o, 2003 hit a group of public supermarket shopping carts damaging the hood of the car and emblem front plastic cover. the car just does not stop well when asked to. the service dealership just completed the 30000 mile check up and specifically was told about the brake problem. they stated that a full search was done and the vehicle received new front brake pads as a recommended item to improve the problem without success. i tested the vehicle upon delivery after the service and found that the car spongy feeling continued. the dealership service department stated that there is nothing they can do about it. on a previous service the car was checked for the same problem. we had a previous lexus es 00 from 1997 and that problem was not present. i am very disappointed since my wife uses this car to pick up our children from school as well as for her transportation. i have tested other lexus vehicles and the brakes are very different (lexus lx470, lexus rx300, lexus rx330), i also have a mercedes c240 that shows to have very sensitive brakes and you feel secure when braking either wet or dry. i had a 1992 toyota camry that had also very good brakes. *la