Consumer Complaint Detail
TOYOTA / HIGHLANDER / 2001
0 Injured
0 Death
No Fire
| Components - Details | |
|---|---|
| NHTSA Complaint Number: 003239451 | Incident Date: Oct, 12 2003 |
| Consumer's City: TAMPA | Consumer's State: FL |
| Vehicle Transmission Type: AUTO | Manufacturers Name: Toyota Motor Corporation |
| Model Name: HIGHLANDER | Model Year: 2001 |
| Vehicle Involved in a Crash: No | Component's Description: Engine and engine cooling:engine |
| Vehicle Involved in a Fire: No | Persons Injured: 0 |
| Vehicle's VIN#: JTEGF21A410 | Date added to File: May, 25 2021 |
| Date Complaint Received: Oct, 13 2003 | Complaint Type: IVOQ |
| Incident Reported To Police: No | Purchase Date: Jun, 30 2001 |
| Was Original Owner: Yes | Anti-lock Brakes: No |
| Number of Cylinders: 6 | Date of Manufacturer: - |
| Was Vehicle Towed: - | Description of the Complaints: Oil sledging problem in my 2001 toyota highlander. i am concerned that toyota's csp policy will not go far enough to rectify this problem. the dealership and toyota's customer service line both blame faulty maintenance for this issue, but the oil was changed every 7500 miles as indicated in the owner's manual. toyota's csp will only repair the issue once in 8 years, and neither will address what will happen should this arise again. the dealer maintained this was our fault until we presented receipts to show the vehicle had been maintained appropriately. it was at this time that the dealer suggested that it was possible the mechanics that changed our oil never actually changed it. based on the numerous complaints and forums i monitored online, i feel this is toyota's attempt to avoid taking responsibility for a larger problem. i also own a lexus gs300, and the oil was changed at the same time as the highlander and i do not have any issues with it. *la |