Consumer Complaint Detail

FORD / TAURUS / 1998

Recalls
0 Injured
Investigations
0 Death
Complaints
No Fire
Components - Details
NHTSA Complaint Number: 003241631 Incident Date: May, 31 2003
Consumer's City: CARTHAGE Consumer's State: NC
Vehicle Transmission Type: AUTO Manufacturers Name: Ford Motor Company
Model Name: TAURUS Model Year: 1998
Vehicle Involved in a Crash: No Component's Description: Engine and engine cooling:cooling system
Vehicle Involved in a Fire: No Persons Injured: 0
Vehicle's VIN#: 1FAFP52U4WA Date added to File: May, 25 2021
Date Complaint Received: Oct, 22 2003 Complaint Type: IVOQ
Incident Reported To Police: No Purchase Date: Apr, 03 2003
Was Original Owner: No Anti-lock Brakes: Yes
Number of Cylinders: 6 Date of Manufacturer: -
Was Vehicle Towed: - Description of the Complaints: Smoke began coming out of vents when air conditioning was turned on. if i turned it off and waited a few minutes, the air conditioning would work again. this happened every time i tried to use the air conditioning. in september, when i tried using the heater, it did not work. i changed the thermostat and had engine cooling system flushed. however this still did not resolve my problem. i contacted my local ford dealership,. they informed me that this a common problem with the 98 taurus. the engine coolant ford makes you use clogs the system and turns the coolant into sludge. the only thing you can do is to replace the heater core. they also stated that on average i will have to replace the heater core every other year. this is unacceptable. *la